Front Office Scripts

Want this playbook plus our entire ad library? Get the complete RV Ad Club subscription for just $99/mo here: https://www.rvadclub.com/

Most front desk staff simply answer questions and hang up, which costs your park thousands of dollars in lost mid-week revenue. This printable cheat sheet is designed to sit right next to your front desk phone. It gives your staff the exact, word-for-word scripts to turn a casual question into a confirmed booking.

• Includes 8 proven scripts covering conversion basics, objection handling, upselling, and follow-up.   

• Features "The Inquiry Pivot" script to move callers away from price and uncover their reason for travel.   

• Includes "The Price Objection" script to help your staff sell the peace of mind of your amenities rather than competing on nightly rates.   

• Provides technical counter-arguments for digital nomads with "The Wi-Fi Skeptic" script.   

• Outlines "The 'No Availability' Save" script to get callers onto a priority waitlist instead of hanging up to call your competitor.   

• Includes upselling scripts like "The Seasonal/Monthly Upsell" to effortlessly increase the value of a booking.   

• Features follow-up templates, including a "Dead Lead" text message and email script.